Terms of Service

The terms under which you may use EzFlow.

Last updated: October 5, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the EzFlow platform ("the Service"), operated by Dvixen Elite PM Limited ("we", "us", or "the Company"). By registering for or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

2. The Company

The Service is operated by Dvixen Elite PM Limited, a limited company registered in the Republic of Cyprus under registration number HE 480488, with its registered office at Arch. Makariou III, 140, RAPTOPOULOS BUILDING, Floor 1, Flat/Office 101Α, 3021, Limassol, Cyprus.

3. Eligibility & Accounts

You may register for the Service on behalf of your company by providing accurate corporate details and a registered email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be authorized to bind the company you represent to these Terms.

4. The Service

EzFlow is a business management platform providing project management, financial accounting, compliance, human resources, and chat, with approval workflows and accounting tools designed for Cyprus and Malta VAT. We grant you a non-exclusive, non-transferable, revocable license to use the Service for your internal business operations in accordance with these Terms and your subscription plan.

EzFlow is a software tool. It does not provide tax, legal, or accounting advice. You remain solely responsible for your accounting records, tax filings, and VAT returns, and for checking all figures before you submit them to any authority.

5. Subscription & Payments

Access to the Service is provided through paid subscription plans. Subscription fees are billed through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge the applicable fees to your designated payment method in accordance with your selected billing cycle. Fees are non-refundable except where required by law.

A 7-day free trial is available to new customers. The trial provides access to Enterprise features, limited to one user and one company, and requires no payment card. The trial does not convert to a paid subscription automatically — when the trial expires, access to the Service ends unless you purchase a plan.

Plans renew automatically for the same billing cycle unless you cancel before the renewal date. All prices exclude VAT, which is charged where applicable. We will give at least 30 days' notice of any price changes. We may suspend access to the Service for non-payment after giving notice.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of Cyprus law.
• Interfere with or disrupt the integrity of the Service or its infrastructure.
• Attempt to gain unauthorized access to any portion of the Service.
• Reproduce, resell, or redistribute the Service without authorization.

7. Your Data

You retain ownership of the data you submit to the Service. Your use of the Service is also governed by our Privacy Policy, which describes how we collect, process, and retain your personal data.

8. Data Processing Agreement

Roles: For personal data you upload to the Service about your own employees, clients and contacts, you are the data controller and we act as data processor. For data about your own account and billing, we are the controller, as described in the Privacy Policy.

Instructions: We process customer personal data only on your documented instructions, which include your use of the Service and any configuration you apply, unless required otherwise by EU or Cyprus law, in which case we will inform you before processing unless the law prohibits it.

Subject matter and duration: Processing continues for the duration of your subscription and covers the categories of data and data subjects you choose to enter into the Service.

Confidentiality: Our personnel authorised to process customer personal data are bound by confidentiality obligations.

Security: We implement appropriate technical and organisational measures under Article 32 GDPR, including encryption of data in transit and at rest, role-based access control, and audit logging.

Sub-processors: You give general authorisation for us to engage sub-processors. The current list is published in our Privacy Policy. We will give at least 30 days' notice before adding or replacing a sub-processor, and you may object on reasonable data protection grounds, in which case you may terminate the affected part of the Service.

Assistance: We will assist you, taking into account the nature of processing, in responding to data subject requests and in meeting your obligations under Articles 32 to 36 GDPR.

Breach notification: We will notify you without undue delay, and in any event within 72 hours, after becoming aware of a personal data breach affecting your data, with the information needed for you to meet your own notification obligations.

Deletion and return: On termination we will delete customer personal data within 30 days, or return it to you on request made before that period expires, except where retention is required by law.

Audit: We will make available the information necessary to demonstrate compliance with this section and allow for and contribute to audits, including inspections, conducted by you or an auditor you mandate, on reasonable notice and no more than once per year unless required by a supervisory authority.

International transfers: Where customer personal data is transferred outside the EEA, it is done under Standard Contractual Clauses or an equivalent safeguard.

9. Account Termination

You may close your account at any time by contacting us at hello@ezflow.solutions. Before closure, you may export your data from the Service. Upon closure, your access will be terminated and your data deleted within 30 days, in accordance with our Data Processing Agreement, our Privacy Policy, and applicable Cyprus law. We reserve the right to suspend or terminate your access if you breach these Terms.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, Dvixen Elite PM Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for direct losses is limited to the fees paid by you to us in the 12 months before the claim arises.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Limassol, Cyprus.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes and ask you to accept the updated Terms within the Service before you can continue to use it.

14. Contact

For any questions regarding these Terms, contact us at hello@dvxgroup.com.